Croma is a popular electronics retail chain in India that offers a wide range of products such as smartphones, laptops, home appliances, and more. While Croma’s products are known for their quality, there may be times when customers need assistance with their purchases. In this article, we will provide a comprehensive guide to Croma customer care, including their contact information, support options, and frequently asked questions.
Table of Contents
Contact Information
Croma offers various ways to contact their customer care team, including phone, email, and social media.
- Phone: You can call Croma’s customer care team at 7207-666-000 from Monday to Sunday between 9 am to 7 pm.
- Email: You can send an email to customersupport@croma.com and expect a response within 24 hours.
- Social Media: You can also reach out to Croma’s customer care team on their social media pages such as Facebook, Twitter, and Instagram.
1800-57-27662
Support Options
Croma offers various support options to their customers, including:
- Live Chat: You can chat with a Croma customer care executive through their website.
- FAQs: Croma’s website has an extensive FAQs section that covers most customer queries.
- Service Request: You can raise a service request on Croma’s website to get assistance with product-related issues.
Croma Service Centers
Croma has service centers across India to assist customers with their product-related issues. You can find the nearest service center by visiting Croma’s website and clicking on the “Service Centers” tab.
Croma Warranty and Return Policy
Croma offers a 15-day return policy for most products, provided that the product is in its original condition and packaging. For products with a manufacturer’s warranty, you can claim warranty services through Croma’s service centers.
Frequently Asked Questions
How do I track my Croma order?
You can track your Croma order by visiting their website and clicking on the “Track Order” option. You will need to enter your order number and phone number to get the status of your order.
Can I cancel my Croma order?
Yes, you can cancel your Croma order before it is shipped. You can do so by logging into your Croma account and canceling the order.
What is Croma’s return policy?
Croma offers a 15-day return policy for most products, provided that the product is in its original condition and packaging.
How can I find a Croma store near me?
You can find a Croma store near you by visiting their website and clicking on the “Store Locator” option. You will need to enter your city or pin code to get the list of Croma stores in your area.
How do I contact Croma customer care?
You can contact Croma customer care by calling 1800-57-27662, sending an email to customersupport@croma.com, or reaching out to them on social media.
Conclusion
In conclusion, Croma’s customer care team is readily available to assist customers with their product-related issues. Whether you need help with tracking your order, canceling an order, or claiming warranty services, Croma’s customer care team is just a call or message away. We hope this comprehensive guide has been helpful in providing you with all the necessary information regarding Croma customer care. If you have any further questions, do not hesitate to reach out to Croma’s customer care team for assistance.
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FAQs
How long does it take for Croma customer care to respond to emails?
Croma’s customer care team typically responds to emails within 24 hours. If you have not received a response within this timeframe, you can follow up with them by phone or social media.
Can I exchange a product purchased from Croma?
Yes, you can exchange a product purchased from Croma within 15 days of the purchase date. The product must be in its original condition and packaging, and you will need to provide a valid reason for the exchange.
Does Croma offer installation services for home appliances?
Yes, Croma offers installation services for most home appliances. You can check the product description on their website to see if installation services are included or contact their customer care team for assistance.
How can I pay for my Croma purchase?
Croma accepts various payment methods, including credit and debit cards, net banking, and UPI. You can also choose to pay with cash on delivery for select products.